TrainerSync

Terms of Service

Effective date: October 10, 2026

1. Acceptance of Terms

By accessing or using TrainerSync ("the Service," "the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a sports club or organization ("Club"), you represent that you have authority to bind that Club to these Terms. If you do not agree, do not use the Service.

These Terms apply to two categories of users: (a) Club Administrators — individuals who subscribe to TrainerSync on behalf of a Club; and (b) Trainers — individuals invited by a Club to use the platform for scheduling and session management.

2. Description of Service

TrainerSync is a subscription-based software platform that enables youth sports clubs to manage trainer scheduling, session assignments, attendance, training plan distribution, SMS communications, and payroll reporting. Features include:

  • Trainer availability collection and automated weekly assignment
  • SMS confirmations and cancellations via Twilio
  • Training plan upload and distribution
  • Attendance tracking and payroll reporting
  • White-label branding per club (logo and colors)
  • Season and training day management

3. Subscriptions and Billing

Access to TrainerSync for Club Administrators is provided on a monthly subscription basis. Subscription fees are billed automatically to the payment method on file through our payment processor, Stripe. By subscribing, you authorize recurring monthly charges.

  • Trial period: New subscribers may receive a free trial period as shown at sign-up. Your card will not be charged until the trial ends.
  • Cancellation: You may cancel your subscription at any time. Your access will continue through the end of the current billing period. No refunds are issued for partial months.
  • Price changes: We will provide at least 30 days' notice before changing subscription pricing. Continued use after the notice period constitutes acceptance.
  • Failed payments: If a payment fails, we may suspend access until payment is resolved. We will notify you before suspending service.

4. Club Administrator Responsibilities

As a Club Administrator, you are responsible for:

  • Ensuring all trainers invited to your account have consented to use the platform and receive SMS messages
  • Maintaining accurate club and trainer information
  • Keeping your account credentials secure and confidential
  • All actions taken by users you invite to your Club account
  • Ensuring your use of the Service complies with applicable laws, including those governing employment and SMS communications
  • Obtaining any required consent from trainers before adding their contact information

5. Trainer Accounts

Trainers access the Service through an invitation from their Club Administrator. Trainer accounts are scoped to the Club that invited them. By registering, you represent that the information you provide is accurate and complete. You are responsible for maintaining the confidentiality of your password and for all activity under your account.

6. SMS Consent

By providing a mobile phone number on TrainerSync, you expressly consent to receive automated SMS text messages related to your scheduling, session assignments, and club communications. These messages are sent through Twilio on behalf of your Club.

  • Consent to SMS is not a condition of employment or access to any other service
  • Message frequency varies based on scheduling activity
  • Standard message and data rates from your carrier may apply
  • Reply STOP to any message to opt out; reply HELP for assistance
  • You may also update your preferences by contacting your Club Administrator

7. Acceptable Use

You agree not to:

  • Share account credentials or allow unauthorized access to your account
  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to other accounts or systems
  • Interfere with or disrupt the Service or its infrastructure
  • Reverse engineer, copy, or create derivative works from the Service
  • Use the Service to send unsolicited messages or spam
  • Provide false or misleading information

8. Data Ownership

You retain ownership of all data you input into the Service, including trainer records, session data, and training materials ("Club Data"). TrainerSync does not claim ownership of Club Data. You grant TrainerSync a limited license to store and process Club Data solely for the purpose of providing the Service.

Upon cancellation, you may request an export of your Club Data within 30 days. After that period, data may be deleted from our systems.

9. Intellectual Property

The TrainerSync platform, including its software, design, and content, is owned by TrainerSync and protected by applicable intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or proprietary technology.

10. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may perform maintenance, updates, or experience downtime from time to time. We are not liable for any damages resulting from service interruptions.

11. Limitation of Liability

To the maximum extent permitted by law, TrainerSync shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost revenue, missed scheduling events, or data loss, arising from your use of or inability to use the Service. Our total liability to you for any claim arising from these Terms shall not exceed the amount you paid us in the three months preceding the claim.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

12. Termination

Either party may terminate the subscription at any time. We may suspend or terminate your access immediately, without notice, if you materially breach these Terms or if we are required to do so by law. Upon termination, your right to access the Service ceases and we may delete your data in accordance with our data retention policy.

13. Modifications to Terms

We may update these Terms from time to time. We will notify active subscribers of material changes via email or in-app notice at least 14 days before the change takes effect. Continued use of the Service after that date constitutes your acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of the State of Michigan, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts located in Michigan.

15. Contact

If you have questions about these Terms, please contact us at support@trainersync.app.